Refund policy

Returns and Exchanges

If you want to return a defective product or one that does not match your order, contact us at info@guerdigo.pl and we will quickly help resolve the matter. If you need a different size or colour, write to us as well — we will help exchange the product to the return address we provide.

Right to return

In accordance with applicable law, a consumer has the right to withdraw from a distance contract within 14 days of receiving the product without giving a reason. At Guerdigo we voluntarily extend this period to 30 days from the date of receiving a product purchased at guerdigo.pl. During this time you can return any product you are not fully satisfied with.

The returned product must not show signs of use — it should be cared for the entire time it is in your possession. The product must be returned undamaged, in the condition in which it was sold. If you would like a refund but for any reason cannot return the product, any refund is at our discretion.

Returning products by post / courier

To return an online purchase, follow the instructions below. Please note that we do not offer prepaid return labels — the cost of returning the product is borne by the buyer.

Fill in the return form and include it in the parcel. Indicate the desired product (size and colour) or the reason for the return. Make sure the product is securely packed. Take the parcel (with the return form enclosed) to the post office or courier point and ask for proof of posting. Keep this proof until you receive your refund. Unfortunately, we can only refund a lost parcel after proof of posting is presented. It is the buyer's responsibility to keep all proof of posting and to send the parcel in a way that allows the shipping date to be confirmed (e.g. registered mail).

Order cancellation

To ensure the fastest possible shipping, we try to process and dispatch orders the same day. You can request cancellation of an order before it is shipped and receive a full refund. If you try to cancel an order after receiving the shipping confirmation e-mail, we will not be able to issue a refund, because the product has already been packed and dispatched. In that case you may refuse to accept the parcel from the courier or return the product to us.

Refunds

If a product is damaged or defective, write to us at info@guerdigo.pl with the subject "Return: damaged or defective product — order no. #" and attach a photo, so we can send you a new item without delay.

We do not refund shipping costs. The cost of returning the product is borne by the buyer. If the product size does not fit the buyer, the buyer returns the product and we send a replacement product in the requested size.

Contact

For all matters concerning returns and exchanges: info@guerdigo.pl.